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Table 3 Dispatch service quality improvement indicators

From: Emergency medical dispatch services across Pan-Asian countries: a web-based survey

DS

Seoul

Hanoi

Tokyo

Miri

Davao

Tainan

Telangana

Singapore

Bangkok

Review OHCA Run Sheets

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

Sharing of OHCA Patient Data Between DS and:

 AS

Yes

No

Yes

No

No

No

Yes

Yes

Yes

 RH

Yes

No

Yes

Yes

No

No

No

No

No

 AS & RH in Common Registry

No

No

Yes

No

Yes

Yes

No

No

Yes

EMS KPIs Measured

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

 First contact to EMS dispatch

Yes

NA

Yes

Yes

Yes

Yes

Yes

Yes

No

 EMS dispatch to arrival at scene

Yes

NA

Yes

Yes

Yes

Yes

Yes

Yes

Yes

 Arrival at hospital from scene

Yes

NA

Yes

Yes

Yes

Yes

Yes

Yes

Yes

OHCA KPIs Measured

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

 EMS Time logs

Yes

NA

Yes

No

Yes

Yes

NA

Yes

Yes

 DACPR Recognition Rate

Yes

NA

Yes

Yes

No

Yes

NA

Yes

Yes

 Time to DACPR Recognition

Yes

NA

Yes

No

Yes

Yes

NA

Yes

No

 DACPR Start Rate

Yes

NA

Yes

Yes

No

Yes

NA

Yes

No

 Time to DACPR Start

Yes

NA

Yes

No

Yes

Yes

NA

Yes

No

 Compression start rate

Yes

NA

No

Yes

Yes

Yes

NA

Yes

Yes

 Time to first compression

Yes

NA

No

No

No

Yes

NA

Yes

Yes

 Barriers to recognition

Yes

NA

Yes

Yes

No

Yes

NA

Yes

No

 Barriers to compression

No

NA

No

Yes

No

Yes

NA

Yes

Yes

Patient Outcomes Measured

No

No

Yes

No

Yes

Yes

No

Yes

Yes

 Pre-Hospital ROSC Rates

NA

NA

Yes

NA

Yes

Yes

NA

Yes

Yes

 Hospital admission rate

NA

NA

No

NA

No

Yes

NA

Yes

Yes

 Survival Rate

NA

NA

No

NA

Yes

Yes

NA

Yes

Yes

 Rate of good functional recovery

NA

NA

No

NA

No

Yes

NA

Yes

Yes

  1. EMS Emergency medical service, OHCA Out of hospital cardiac arrest, DS Dispatch service, DACPR Dispatcher assisted cardio-pulmonary resuscitation, AS Ambulance service, RH Receiving hospital, KPI Key performance indicator, ROSC Return of spontaneous circulation